Support software

Download software

(before class)

Support test

Test your audio and video

Support configuring

Configuring audio and video

Support read

Read about accesibility issues

Common Tech Issues

Trouble with my webcam
If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, these tips can help you troubleshoot why it is not working. 

Prerequisites:

  • Zoom desktop client
  • Zoom mobile app

If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video.

Trouble with my microphone
Two of the most common microphone issues are either the microphone is muted or it is not designated as the input device for the computer. If you are unable to pass the microphone check please use the following steps:

Instructions for Mac OSX:

  1. Access the "System Preferences" from the dock or applications folder
  2. Find the icon labeled "Sound"
  3. Under the "Input" tab confirm the desired microphone is selected as the default device. For example, if you have a Logitech webcam plugged in you would want to select the microphone that is labeled "Logitech".
  4. Underneath of the input devices, there is a bar labeled "Input Level". This will react to your voice if the proper microphone is selected.
  5. 5. Raise the "Input Volume" if the microphone volume is too low

You can check your microphone online.

Trouble with my webcam
If your screen freezes it is generally related your internet connection or too many programs running on your computer (CPU is burdened).

Close any other non-critical programs or websites that may be using bandwidth or burdening the CPU.

Verify you meet Linguameeting's bandwidth and hardware requirements. Check Now.

Use wired connection instead of wireless

If you meet the above requirements, close the browser and log in again for your coaching session.

The video/audio is choppy
A choppy or inconsistent video and video stream is generally related to bandwidth or too many programs running on your computer (PU is burdened).

Close any other non-critical programs or websites.

Verify you meet Linguameeting's bandwidth requirements. Check Now.

Use wired connection instead of wireless

Close your coaching session and login again using another browser.

General FAQs

How will I be graded?
Your language coach will be sending reports to your instructor based on your attendance and participation during the sessions, not on your performance. Try your best and make every effort to participate, just like in your regular class sessions. Do not worry about making mistakes; it is an opportunity for you to communicate and practice the language with your language coach and peers. Your instructor, not the language coach, will determine how to grade this component.
Can I get a refund?
Refunds are only allowed during the first week or two weeks of class. If you have reserved a session but the coaching program has not started yet, refunds are allowed. Once the En vivo sessions calendar have started, refunds are not allowed.
I can't make my session
Our policy is very flexible. Students do not need to cancel their session. They can use the "reschedule" button as many time as needed during the semester. Also, they can reschedule same day and a minute before their scheduled sessions takes place.
I missed my coaching session
It is important to understand that if you missed your session, LinguaMeeting provides one make-up credit at no extra cost. After a make-up credit has been activated, it can be canceled (only before the scheduled session) and reused for another time. If a student missed the session, the make-up credit cannot be applied to another session.

Hardware Requirements

Operating System

See System Requirements

Internet connection

Wired preferred vs wireless for better quality

Communication Device

Headset/earphones with mic

Open a new ticket Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a new ticket Check Ticket Status

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.