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All Troubleshooting Issues > Solutions To Webcam Issues

Solutions to Webcam Issues
The Webcam is Selected but There is No Picture
You have your webcam selected from the dropdown menu but there is no picture.
  • Is the Webcam Box white? If it is, this indicates the webcam is in use by another program or application. Such things as Skype or webcam software must be closed before re-launching the interview.
  • Is the Webcam Box black? If it is, ensure that you do not have the lens cap of the webcam closed. Additionally, if you are using a built-in webcam with a laptop, ensure the laptop is not closed.
  • If the webcam is not UVC compliant (plug & play), ensure you have the latest drivers installed.
Still can't resolve your issue? Click here to contact us.
Your Webcam is Not Available on the Dropdown Menu
If the webcam is not available on the dropdown menu this indicates that Adobe Flash Player is unable to detect it.
  • If the webcam is not UVC compliant, ensure you have the latest drivers installed. These can be obtained from the manufacturers website under the "Downloads" section.
  • Verify you have the latest version of Adobe Flash Player installed Check Now >>
  • Is the webcam built into a new laptop? In some cases, new laptops will require you to install software in order for the webcam to function. You will need to refer to the manufacturer's instructions.
Still can't resolve your issue? Click here to contact us.
You Select Your Webcam And Sees An Image of the Webcam Software
Rarely, you will select your webcam from the drop down list and see an image of the webcam software in place of your live video feed.
  • From the drop down menu, there will be another option such as, "USB Class Video" that will allow you to see yourself.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Microphone Issues

Microphone Issues
Two of the most common microphone issues are either the microphone is muted or it is not designated as the input device for the computer. If you are unable to pass the microphone check please use the following steps.
Instructions for Windows 7:
  1. Access the "Control Panel" by clicking "Start" button in the bottom left and then selecting "Control Panel" from the menu that opens up.
  2. Find the icon labeled "Sound"
  3. Once the sound menu is open, locate the tab on the top that says, "Recording"
  4. Confirm that your desired microphone is selected as the default device. For example, if you have a Logitech webcam plugged in you would want to select the microphone that is labeled "Logitech".
  5. Next to the name of the microphone you will see a volume bar that will react to the sound of your voice
  6. If the volume bar does not react, click "Configure" or "Properties" to raise the volume and confirm the microphone is working
Instructions for Windows XP:
  1. Access the "Control Panel" by clicking "Start" button in the bottom left and then selecting "Control Panel" from the menu that opens up.
  2. Find the icon labeled "Sounds and Audio Devices" and double click it.
  3. Once the sound menu is open, locate the tab on the top that says, "Voice".
  4. Under the voice-recording tab confirm the desired microphone is selected as the default device. For example, if you have a Logitech webcam plugged in you would want to select the microphone that is labeled "Logitech".
  5. Click "Test Hardware" to verify the microphone is functioning as intended. You may also increase the volume of the microphone from this area.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Freezing Issues

My screen Froze
If your screen freezes it is generally related your internet connection or too many programs running on your computer (CPU is burdened)
  • Close any other non-critical programs or websites that may be using bandwidth or burdening the CPU
  • Verify you meet Linguameeting's bandwidth and hardware requirements.Check Now >>
  • Verify you are running the latest version of Adobe Flash Player Check Now >>
  • Use wired connection instead of wireless
  • If you meet the above requirements, close the browser and log in again for your coaching session
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Choppy Video/Audio

The video/audio is choppy
A choppy or inconsistent video and video stream is generally related to bandwidth or too many programs running on your computer (PU is burdened)
  • Close any other non-critical programs or websites
  • Verify you meet Linguameeting's bandwidth requirements Check Now >>
  • Use wired connection instead of wireless
  • Close your coaching session and login again using another browser
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Loud Feedback

There is a loud feedback
Someone whose microphone is on is listening to the session on their speakers, and the sound from the speakers is picked up by their microphone, causing feedback
  • Wear headsets/headphones/earbuds, and turn off speakers. Your instructor might disable your microphone access if loud feedback is coming from your end and continues to cause problems.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Code Issues

My code is not working
If your code is not working is either because you are using a non-legit En vivo code
  • Make sure you are not using a WileyPLUS or the Audio and Video Program code
  • The En vivo code must include: En vivo Live Learning component for 15 sessions
  • You can purchase one from here or at your college bookstore
  • En vivo codes are only valid for the duration of the semester. If you are a second or third semester students using En vivo, you will need to purchase another code to participate in the coaching sessions.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Login Issues

I can?t login
Failure to login may be due to an different reasons and it is difficult to troubleshoot. The solution to any connection/unable to login issues is to schedule another session during the week.
  • Go to: http://www.linguameeting.com/wileyenvivo, Click on Manage profile and book another coaching session to attend during the week.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Session Make Issues

Can?t make my session?
We understand you have a busy schedule and you may need to change your session before or after it happens. You can change/book another session as many times you need during the semester.
  • Go to: http://www.linguameeting.com/wileyenvivo, click on Manage profile and book another coaching session to attend during the week.
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Missed Sessions

Missed your coaching session?
We understand you have a busy schedule and you may need to change your session before or after it happens. You can change/book another session as many times you need during the semester.
  • Go to: http://www.linguameeting.com/wileyenvivo, click on Manage profile and book another coaching session to attend during the week
Still can't resolve your issue? Click here to contact us.
All Troubleshooting Issues > Solutions To Make up Session Issues

Need to make up a session?
If for any reason you could not attend your coaching session, whether it was LinguaMeeting?s fault or not, students can always schedule another session that week. There are a wide variety of coaching sessions offered for your course, an average of 50 sessions a week. You can attend any of them. See below to schedule your coaching session.
  • Go to: http://www.linguameeting.com/wileyenvivo, click on Manage profile and book another coaching session to attend during the week.
Still can't resolve your issue? Click here to contact us.
Did your Flash crash while using Google Chrome? Click here to see the fix.

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If you have set up your webcam correctly with Adobe Flash, you should be able to see yourself below:

Make sure your microphone is selected in the dropdown box below, and slide the volume meter left and right to adjust your volume.

If your microphone is setup and working correctly with Adobe Flash, you should see the microphone meter above the volume slider move from left to right as you speak.

Glossary of terms

Bandwidth: In reference to your internet connection, bandwidth is often used as a synonym for data transfer rate - the amount of data that can be carried from one point to another in a given time period. This kind of bandwidth is usually expressed in kilo bytes (of data) per second (kBps). In the context of a video interview, the higher your bandwidth is the better your video will perform.

CPU (Central Processing Unit): The main component of a computer system, which contains the circuitry necessary to interpret and execute program instructions. In the context of a video interview, the CPU is required to process the resources necessary for your webcam, internet browser, and adobe flash player.

RAM (Random Access Memory): The place in a computer where the operating system, application programs, and data in current use are kept so that they can be quickly reached by the computer's CPU. In the context of a video interview, your computer's RAM helps your CPU process items more efficiently.

Latency: In reference to your internet connection, latency, a synonym for delay, is an expression of how much time it takes for a packet of data to get from one designated point to another. In the context of a video interview, a high latency will yield choppy or inconsistent video because there is a delay in your data communicating with the servers.

Firewall: A device or set of devices designed to permit or deny network transmissions based upon a set of rules and is frequently used to protect networks from unauthorized access while permitting legitimate communications to pass. In the context of a video interview, a firewall may prevent or hinder you from successfully completing your interview.

UVC Compliant: In reference to your webcam, UVC stands for Universal Video Class, which means the webcam requires no drivers to function. This may also be referred to as Plug & Play. In the context of a video interview, this means the webcam is functional as soon as you plug it into your computer; there are no drivers or software to worry about.

Port 1935: This port is optimized for streaming video. It allows for the streaming of data, video and audio using an active Internet connection among a Flash Server and its associated player

VPN (Virtual Private Network): A network that uses primarily public telecommunication infrastructure, such as the Internet, to provide remote offices or traveling users access to a central organizational network.