FOR STUDENTS

Q: What is the En vivo coaching program?

A: En vivo offers students an opportunity to work outside of class with a personal, native-speaking language coach in a real-time, online learning environment.

Q: What is the role of the language coach?

A: The role of the coach is to help the students reinforce what they have learned in class and provide them with ample opportunities for speaking and conversing in Spanish.

Q: Why would I benefit from language coaching?

A: Human interaction is key for learning a foreign language. Time in class is limited and students do not have enough opportunities to put in practice what they learned in class. Finding opportunities to practice with native speakers is not always easy, depending on where one lives. The stress-free and student-friendly environment of En vivo provides students a great solution for practicing in a natural and fun way.

Q: How will I be graded?

A: Your language coach will be sending reports to your instructor based on your attendance and participation during the sessions, not on your performance. Try your best and make every effort to participate, just like in your regular class sessions. Do not worry about making mistakes; it is an opportunity for you to communicate and practice the language with your language coach and peers. Your instructor, not the language coach, will determine how to grade this component.

Q: Does my code have an expiration date?

A: Your code is only valid for the duration of the En vivo course. Once you validate your code and a coaching session has been assigned to you, the code has been used and cannot be refunded. En vivo sessions cannot be accumulated or transferred from one semester to another.

Q: Can I get a refund?

A: En vivo codes are sold through John Wiley and Sons. If you have not validated your code (see above) and you would like to return it, you will need to go to the Wiley site and contact Customer Support.

Q: What are the technical requirements, and how can I reach technical support?

A: Check the following site for technical requirements and support: http://www.linguameeting.com/support

Q: What is the policy for breaks and holidays?

A: Sessions will not be offered during school holidays and breaks. In addition, there might not be any sessions on some specific holidays from your coach's country. A list of holidays in your coach's country is provided on the portal. Lingua Meeting will notify students whose session times fall on a holiday one week before that holiday, allowing students to change their session time for that week. Students can select the "Reschedule" button for this purpose. If, for some reason, a student is not able to change the session time for that week, the student will receive a holiday credit instead of an attendance credit, unless the professor chooses to count this as an attendance credit.

Q: What if I missed my session?

A: The student can change the scheduled session at any time and as many times as needed. However, it is important to understand that the "Reschedule" function is only to make up the missed session for that same week. If your school offers make-up sessions, you will see one or two make-up credits in your portal. Make-up credits can be used only after the student has missed a session. After it has been activated, it can be canceled (only before the scheduled session) and reused for another time. If a student missed the session, the make-up credit cannot be applied to another session.

Q: How do I connect my audio and video?

A: Check the support area: http://www.linguameeting.com/support

Q: What are the requirements for the program?

A: A computer, headset or earphones, high-speed Internet, and a webcam (strongly recommended). Wired connection is preferred over Wi-Fi.

FOR FACULTY

Q: What is En vivo?

A: Your students will participate in weekly coaching sessions, working in small groups to develop and practice their conversational skills with a native-speaking Spanish-language coach. You will be able to access reports on students' progress based on attendance and participation. The reports are updated daily. While not evaluating students' oral proficiency qualitatively, Lingua Meeting will suggest an end-of-term grade for each student based on attendance and participation.

Q: How does it work?

A: Once your university (coordinator or instructor) confirms the adoption of En vivo, instructors will receive an e-mail with their login information. The program does not require any training. Faculty will have access to a portal where they will be able to track attendance and participation, as well as view recordings. Faculty members also receive e-mails with updated information on their students' attendance and participation.

Q: What topics are my students practicing with the coaches?

A: You teach; we coach. Faculty will share their syllabi, and the coaches will reinforce what you are teaching during the coaching sessions. Coaches will implement the conversational component for you and your students.

Q: In which countries are the languages coaches located?

A: The coaches are located in the following Spanish-speaking countries: Guatemala, Spain, and Ecuador.

Q: When can students meet with coaches?

A: The schedule of sessions depends on each school. All sessions will be scheduled between 8:00 a.m. and 11:00 p.m. Eastern Standard Time. Weekend availability depends on the coach. Students who cannot find a suitable session time should contact Customer Support for assistance.

Q: How many students are in a coaching session?

A: Each session has an average of two or three students plus the coach. There is a minimum of one student and maximum of four students in each coaching session.

Q: What is the policy for breaks and holidays?

A: Sessions will not be offered during school holidays and breaks. In addition, there might not be any sessions on some specific holidays from your coach's country when no sessions will be held. A list of holidays in your coach's country is provided on the portal. Lingua Meeting will notify students whose session times fall on a holiday one week before that holiday, allowing students to change their session time for that week. Students can select the "Change your session" button for this purpose. If, for some reason, a student is not able to change the session time for that week, the student will receive a holiday credit instead of an attendance credit, unless the professor chooses to count this as an attendance credit.

Q: What if the student misses a session?

A: If for any reason (e.g., technical problems, illness, or an emergency), a student who misses a coaching session can use the "Reschedule" tool to make up the missed session for that same week. The student can change the scheduled session at any time and as many times as needed. However, it is important to understand that the "Reschedule" function is only to make up the missed session for that same week. If your school offers make-up sessions, the student will see one or two make-up credits in your portal. Make-up credits can be used only after the student has missed a session. After it has been activated, it can be canceled (only before the scheduled session) and reused for another time. If a student missed the session, the make-up credit cannot be applied to another session.

Q: Will Lingua Meeting send out reminders to the students about the upcoming coaching session?

A: Yes, we do send students a reminder the day before their coaching session.